FAQ's

Frequently Asked Questions (FAQs) – Nexstar Store

1. What is Nexstar Store?

Nexstar Store is a global ecommerce platform offering high-quality, trending, and innovative products across multiple categories. We focus on reliable quality, competitive pricing, and smooth delivery worldwide.

2. Where do you ship from?

We work with trusted global fulfillment partners and warehouses. Depending on product availability, your order may be shipped from domestic or international warehouses to ensure faster delivery.

3. How long does delivery take?

Estimated delivery times:

  • India: 5–10 business days

  • USA/Canada: 5–12 business days

  • Europe/UK: 6–14 business days

  • Other countries: 7–18 business days

Delivery times may vary during holidays or peak seasons.

4. How long does order processing take?

Orders are processed within 1–3 business days after payment confirmation. Once shipped, tracking details are shared via email.

5. How can I track my order?

After dispatch, you will receive a tracking link via email.
You can use it anytime to check your shipment status.

6. Do you offer free shipping?

Yes. We periodically offer free shipping promotions. Shipping charges (if applicable) will be calculated at checkout.

7. Can I cancel my order?

Yes, you may cancel your order within 12 hours of placing it.
After processing or shipment, cancellations are not possible.

8. What is your return policy?

You may request a return within 7 days of delivery if:

  • Item is damaged

  • Wrong item received

  • Defective product

Products must be unused and in original packaging. Please contact support before sending any returns.

9. How do I request a refund or replacement?

Email us at care@nexstar.store with:

  • Order number

  • Photos/videos of the issue

  • Brief explanation

Our team will review and respond within 24–48 hours.

10. When will I receive my refund?

Approved refunds are processed within 5–7 business days to your original payment method. Bank processing times may vary.

11. My package is delayed. What should I do?

Delays can happen due to customs, weather, or courier issues. Please track your order first. If it’s significantly delayed, contact us and we’ll assist you immediately.

12. I entered the wrong address. Can I change it?

If your order hasn’t shipped, we can update it. Contact us immediately.
Once shipped, address changes are not possible.

13. Will all items arrive together?

Not always. Some products may ship separately from different warehouses, so you might receive multiple packages.

14. What if my item arrives damaged or defective?

Please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.

15. What payment methods do you accept?

We accept:

  • Credit/Debit Cards

  • UPI (India)

  • Net Banking

  • Wallets

  • Secure online payment gateways

(All transactions are 100% secure.)

16. Do you offer Cash on Delivery (COD)?

COD availability depends on your location. If available, it will be shown at checkout.

17. Is my payment information safe?

Yes. We use secure encryption and trusted payment gateways to ensure all transactions are safe and protected.

18. How can I contact customer support?

We’re happy to help!

📧 Email: care@nexstar.store
🕒 Support Hours: Monday–Friday, 10 AM – 6 PM (IST)